Transnet hiring 3 Desktop Support Analyst

Transnet hiring 3 Desktop Support Analyst

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  • Company : Transnet
  • Job title : desktop support analyst
  • Location : Durban Central
  • Posted date : 14 June 2024
  • Closing date : Not specified

Transnet is hiring 3 desktop support analyst .The purpose of the job is to provide a single point of contact for end-users to receive technical support of information technology equipment at the TPL sites that he/she will be supporting, by installing, diagnosing, repairing, and upgrading all computer hardware and software as well as disaster recovery, business continuity planning, business phone solutions and security solutions to ensure optimal workstation performance of critical small systems and data servers.

Duties :

  • Ensure uptime of network, internet, mail connectivity, end user logon access and reliability of equipment used.
  • Using hardware and software tools effectively to ensure efficient business processes.
  • Ensure uptime of servers and critical systems running at HQ or the sites.
  • Backup management of user data on laptops, IPADs, cellular devices and small systems. management of backup tapes and off-site storage areas
  • Maintain uptime and availability of storage servers.
  • Maintaining and implementing ICT security measures.
  • The provision of technical support service for TPL by analysing, diagnosing and resolving simple and complicated software/ hardware/ network/ in-house business application software/ server problems and issues that clients experience.
  • To procure repairs and maintenance and replacement of ICT equipment and goods and services to ensure a reduced downtime by ensuring availability of equipment.
  • Direct quality assurance testing of new processes or systems and Research and Development testing of new software and hardware to check usability and benefits to TPL
  • Distribution of system downtimes, ICT Tips to assist end-users with basic computing
  • Install, configure and repair network printers, non-network printers, SAP printers for end-users and manage printer cartridge replacements and stock replenishments
  • Setup, configure and repair video conferencing facilities, boardroom equipment (projectors, microphones, tele-conference devices, pointers) and digital signage connectivity issues at all HQ sites
  • Install and configure equipment and external Client’s hardware for special projects and training sessions
  • Ensure availability of LAN, WAN, WIFI, WWAN (3G) and APN for remote access on laptops, IPADs, cellular devices
  • Project Management — The execution of ICT related minor works projects for various business units in HQ— Full project life cycle
  • First line support of all functions that are outsourced to third parties — Printers, networks, Audio visual, Digital Signage, VC, Voice recording
  • Equipment and Computer room maintenance and management — Physical and Electronically
  • Updating and maintaining of Software license and Hardware inventories
  • Desktop capacity planning including monitoring of user disk usage on servers and mailbox sizes to ensure availability of services.
  • Management and monitoring of all Third-Party staff while working on devices in the ICT environment — escalation and liaison with suppliers
  • Management and control of all ICT loan equipment
  • Provide multifunctional desktop support in terms of hardware, software, servers, printers, multimedia, networking and mobility

Competencies

  • Strategy & Sustainability
  • Strategic Thinking
  • Commercial Awareness
  • Innovating Inspirational Leadership
  • Inspiring People
  • Managing Talent
  • Leading Change
  • Embracing Change Business Performance & Delivery
  • Lead Business Performance
  • Strategic Decision Making
  • Business Acumen
  • Analysing Relationship Management
  • Communicating Effectively
  • Collaborating and Networks
  • Service Oriented
  • Persuading and Influencing Corporate Governance and Compliance
  • Leading Good Governance
  • Leading Safety Practices
  • Leading Risk Management Personal Mastery
  • Resilience
  • Learning and Applying Expertise
  • Emotional Intelligence
  • Vigour and Personal Drive

Minimum requirements

  •  3 Year Diploma.
  • A+ Certification
  • N+ Certificaton Minimum Years Relevant Experience
  • 5 Years’ experience with exposure to Desktop support

How to apply

Click here to apply for the Transnet job opportunity