Call centre Learnership  programme at Tracker

Call centre Learnership programme at Tracker

Company : Tracker

Job title : Call centre learnership

Location : Gauteng

Posted date : 03 May 2024

Closing date : 8 May 2024

The Tracker company has a call centre learnership programme opportunity for 25 young who have matric/grade 12 .The purpose of the learnership programme is to provide call centre experience to the unemployed youth.

Requirements

·      Be a South African Citizen in possession of a valid SA ID\

·      Ages between 18 and 35 with no Criminal Record

·      Matric with a D / level 4 symbol pass in English language.

·      Currently be unemployed and not studying fulltime.

·      A passion for customer service and a professional attitude at all times

·      The ability to communicate clearly and professionally with clients

·      Excellent interpersonal skills

·      Detail orientation

·      Desire and potential to learn

·      The ability to cope with a constant changing and pressurised environment.

·      The ability to work in an environment where multi skilling is required

·      Basic computer skills

Duties

Becoming a one- stop call resolution employee.

·      Capturing and updating of information

·      Ensure that Customer Service standards are maintained in highly pressurised environment.

·      Ability to market and sell products.

·      Proactively Upselling and cross selling different products.

·      Knowledge on how to view invoices, adjustments, advance payments, credit notes and payment allocations.

·      Handling of electronic communication

·      Assistance with data- integrity campaigns

·      Contracting and scheduling and understanding of Tracker systems.

How to apply

To proceed with the application click here