- Company : Nedbank
- Job title : Collection Consultant
- Location : Sandton, Johannesburg
- Posted date : 04 June 2024
- Closing date : 6 June 2024
Become a collection consultant at Nedbank ,this is an opportunity for any individual who is will to be part of the banking industry .The purpose of this job is to recommend and or grant debt counselling rearrangement on financial stress accounts to reduce risk and provision ,in line with the NCA and Nedbank business strategy .
Duties
- Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts.
- Rehabilitate accounts by contacting, negotiating, concluding and monitoring arrangements with client and authorised third parties.
- Reduce and manage impairments and credit loss ratio by applying the appropriate actions including drawing daily reports and distributing to relevant stakeholders.
- Maintain client satisfaction by responding to general queries on risk or arrears timeously.
- Contribute to team dynamics by sharing knowledge and ideas.
- Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.
- Ensure client account status are correct by checking the account history details on the system.
- Keep the customer profile updated by site visit, sending letters, statements and attach proof on the profile.
- Prioritise customer accounts by grading all accounts into risk categories and age analysis.
- Minimise potential loss to the bank by implementing the collection process and strategy.
- Ensure to comply with policies, procedures and regulations by following prescribed processes and mandates.
- Notify clients of dormant /excess or arrears accounts by preparing and sending relevant correspondence.
- Outline progress and planned actions for the forthcoming month by meeting with stakeholders on a monthly basis.
- Escalate high risk matters (liquidation, deceased estates, absconsion, alienation, debt review, bad debt write-off, business rescue, arrear accounts, etc..) by distributing to relevant stakeholders.
- Improve workflow and time management efficiencies by proactive planning and implementing credit control process
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Technical / Professional Knowledge
- Banking knowledge
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Negotiation skills
- Product Knowledge
- Relevant Nedbank Human Resources policies and practices
- Administrative procedures and systems
Behavioural Competencies
- Communication
- Collaborating
- Decision Making
- Stress Tolerance
- Work Standards
- Managing Work
Requirements
- Matric / Grade 12 / National Senior Certificate
- Must be a South African citizen
- 2 years experience in credit collections
About Nedbank
Nedbank Group is a financial services group in South Africa offering wholesale and retail banking services as well as insurance, asset management, and wealth management. Nedbank Limited is a wholly owned subsidiary of Nedbank Group. Nedbank’s primary market is South Africa.
Application process
To apply for the Nedbank job click here
