- Company : First National Bank(FNB )
- Job title : Call Centre Agency
- Location : South Africa
- Posted date : 23 May 2024
- Closing date : 28 May 2024
First National Bank has an opportunity for anyone who is looking for employment. If you want to be part of the banking industry do so by applying for this position .
Duties :
- Act responsibly with work related resources to contribute to cost containment.
- Address customer needs in order to meet or exceed customer expectations.
- Build and maintain stakeholder relationships.
- Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
- Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things.
- Be flexible and adapt to changing circumstances.
- Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
- Participate in the innovation process in the business and contribute toward new innovations against objectives.
- Plan and complete activities within area of work to meet set time and quality standards.
- Adhere to schedules to perform assigned work Attend (and facilitate) meetings as and when required.
- Maintain documentation and share information with the team where applicable.
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
- Identify and escalate risk as normal part of work.
- Contribute to client service delivery culture through adherence to approved organisational service delivery principles.
- Resolve customer dissatisfaction/complaints by taking ownership of the problem.
- Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
- Plan and schedule activities to improve service.
- Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
- Follow up with customers to ensure resolution of query by other stakeholders where relevant.
- Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.
- Assist branch consultants with eBucks queries at a branch level Assist in advising customers on eBucks Shop orders.
- Assess own performance through seeking timely and clear feedback and request training where appropriate.
- Demonstrate teamwork as a valued team player.
Minimum Requirements :
- Grade 12 / Matric certificate
- Clear Criminal record
- Must have an original ID
About FNB
First National Bank is one of South Africa’s “big four” banks. It is a division of FirstRand, a large financial services conglomerate, which trades on the Johannesburg Securities Exchange, under the symbol: FSR. FNB is the oldest bank in South Africa. It traces its origins back to the Eastern triocrees Province Bank, which was formed in Grahamstown in 1838. At that time the bank financed the wool export boom in the district. By 1874, the bank had four branches – at Grahamstown, Middelburg, Cradock and Queenstown. Due to a recession the bank was bought out in 1874 by the Oriental Bank Corporation (OBC). However, as a result of financial difficulties that the Oriental Bank Corporation was experiencing in India, it decided to withdraw from South Africa and thus the Bank of Africa was formed in 1879 to take over the OBC’s business in South Africa.
Application process
